Bodha AI

Privacy Policy

Privacy policy for Bodha AI services.

Last Updated: January 2024

This Privacy Policy describes how Bodha AI ("we," "us," or "our") collects, uses, and protects your information when you use our Service.

Introduction

At Bodha AI, we are committed to protecting your privacy. This Privacy Policy explains:

  • What information we collect
  • How we use your information
  • How we protect your information
  • Your rights regarding your information

Information We Collect

Information You Provide

We collect information you provide directly, including:

  • Account Information: Name, email address, password
  • Profile Information: Company name, preferences, settings
  • Content: Documents, files, text, and knowledge base materials you upload
  • Customizations: Chatbot appearance, behavior, and configuration settings
  • Payment Information: Billing details (processed securely through payment processors)

Information Automatically Collected

When you use our Service, we automatically collect:

  • Usage Data: How you interact with the Service, features used, time spent
  • Device Information: Device type, operating system, browser type
  • Log Data: IP address, access times, pages viewed, errors encountered
  • Cookies and Tracking: See our Cookie Policy section below

Information from Third Parties

We may receive information from:

  • Authentication providers (Google, GitHub) when you sign in
  • Payment processors for subscription management
  • Analytics services for service improvement

How We Use Your Information

We use your information to:

Provide and Improve the Service

  • Create and manage your account
  • Process your AI assistant requests
  • Train and operate your AI assistants
  • Provide customer support
  • Improve our Service and develop new features

Communication

  • Send service-related notifications
  • Respond to your inquiries
  • Send important updates about the Service
  • Provide customer support

Analytics and Research

  • Analyze usage patterns to improve the Service
  • Conduct research and development
  • Generate aggregated, anonymized insights

Legal Compliance

  • Comply with legal obligations
  • Enforce our Terms and Conditions
  • Protect our rights and prevent fraud

Data Storage and Security

Data Storage

Your data is stored securely using industry-standard practices:

  • Encrypted at rest and in transit
  • Stored in secure data centers
  • Regular backups to prevent data loss
  • Access controls and authentication

Security Measures

We implement security measures including:

  • Encryption (SSL/TLS for data in transit)
  • Access controls and authentication
  • Regular security audits
  • Monitoring for suspicious activity
  • Employee training on data protection

Data Location

Your data may be stored and processed in:

  • United States
  • Other jurisdictions where we operate
  • Cloud service providers we use

Data Sharing and Disclosure

We do not sell your personal information. We may share information only in these circumstances:

Service Providers

We share information with trusted service providers who:

  • Help us operate the Service
  • Process payments
  • Provide analytics
  • Deliver customer support

These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose information if required by:

  • Law or legal process
  • Government requests
  • Court orders
  • To protect rights, property, or safety

Business Transfers

If we are involved in a merger, acquisition, or sale, your information may be transferred as part of that transaction.

With Your Consent

We may share information with your explicit consent for specific purposes.

Your Rights and Choices

Access and Update

You can:

  • Access your account information through your dashboard
  • Update your profile and preferences
  • Modify your content and knowledge base
  • Change your subscription settings

Data Export

You can export your data:

  • Through your account settings
  • By contacting support
  • In standard formats (JSON, CSV)

Data Deletion

You can delete:

  • Your account and all associated data
  • Specific content or knowledge base items
  • Conversation history

Deleting your account permanently removes all your data, including agents, knowledge base, and conversations. This action cannot be undone.

Opt-Out Options

You can:

  • Unsubscribe from marketing emails
  • Disable certain tracking features
  • Adjust cookie preferences
  • Contact us to limit data processing

Cookies and Tracking

What Are Cookies

Cookies are small files stored on your device that help us:

  • Remember your preferences
  • Improve your experience
  • Analyze Service usage
  • Provide personalized content

Types of Cookies We Use

  • Essential Cookies: Required for the Service to function
  • Analytics Cookies: Help us understand how you use the Service
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Used for advertising (with your consent)

Managing Cookies

You can:

  • Adjust browser settings to block cookies
  • Use browser extensions to manage cookies
  • Opt out through our cookie preferences
  • Note that blocking cookies may affect Service functionality

Third-Party Services

Our Service may integrate with third-party services:

  • Authentication Providers: Google, GitHub for sign-in
  • Payment Processors: Stripe for subscription management
  • Analytics Services: To understand Service usage
  • Cloud Storage: For data storage and backup

These services have their own privacy policies. We encourage you to review them.

Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

International Users

If you use our Service from outside the United States:

  • Your information may be transferred to and processed in the United States
  • Data protection laws may differ
  • We take steps to protect your information regardless of location

Data Retention

We retain your information:

  • While Your Account is Active: We keep your data as long as your account exists
  • After Account Deletion: We may retain certain data for legal or business purposes
  • Backup Data: May be retained in backups for a reasonable period
  • Anonymized Data: May be retained indefinitely for analytics

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale of personal information
  • Right to non-discrimination for exercising your rights

GDPR Rights (EU Users)

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR):

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will:

  • Post the updated policy on this page
  • Update the "Last Updated" date
  • Notify you of material changes via email or Service notification
  • Continue to honor previous privacy commitments where reasonable

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at:

Your Consent

By using Bodha AI, you consent to this Privacy Policy and our data practices as described herein.

Acknowledgment

We are committed to protecting your privacy and being transparent about our data practices. If you have concerns or questions, please don't hesitate to contact us.